Uber Candidate Travel - Case Study

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Brief
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Uber needed there travel partner to allow for candidate-approved bookings. The requirement was to allow a two-way street for a potential new hirer to book with personal information (Date of birth, Gender, etc.) and notify the hiring manager of a booking request and final approval of the candidate-approved booking.

Role

Lead UI/UX Designer/Developer

Duration

2018

Tools

Adobe Creative Suite & Visual Studio

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Problem

Uber faced a significant challenge in managing the travel arrangements for new hire candidates during their recruitment process in the United States. The recruitment process often requires candidates to travel for interviews or onboarding, and coordinating these logistics can be complex. Uber needed a solution that would allow them to efficiently book travel for multiple candidates while ensuring that their personal information remained secure and confidential. Additionally, Uber had to find a way to keep hiring managers informed about the candidates' travel arrangements, including whether bookings for flights, hotels, or car rentals were approved, without exposing the candidates' sensitive information.

Security was a major concern, as candidate data, such as full names, addresses, and other personal identifiers, needed to be protected from unauthorized access. Moreover, the system needed to be flexible enough to handle last-minute changes or cancellations and provide hiring managers with real-time updates on the status of travel approvals. The lack of an integrated solution posed the risk of delays, increased costs, and potential breaches of candidate confidentiality.

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Solution

To address these challenges, Uber developed a secure and efficient travel booking system tailored specifically for the recruitment process. The system was designed to seamlessly integrate with existing recruitment platforms, allowing for the simultaneous management of multiple travel requests. It ensured that candidate information was encrypted and stored securely, with access restricted to only those directly involved in the recruitment process, thereby minimizing the risk of unauthorized access.

Uber implemented a robust notification system that enabled hiring managers to receive real-time updates on the status of travel arrangements without revealing any personal details about the candidates. This system differentiated between various types of travel expenses, such as flights, hotels, and car rentals, and provided notifications when these were booked, modified, or approved.

The solution also featured flexibility to accommodate any last-minute changes or cancellations, ensuring that travel plans could be adjusted without causing delays or additional costs. Furthermore, the system included expense tracking and reporting capabilities, which allowed for greater transparency and accountability throughout the entire process.

In summary, Uber's solution effectively addressed the complexities of booking travel for new hire candidates by combining strong data protection measures with a user-friendly interface and real-time notifications for hiring managers, resulting in a secure and streamlined recruitment process.

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