Spirit Rebooking Tool - Case Study

Spirit Rebooking Tool Login
Spirit Airlines air list result

Brief
...

Spirit Airlines sought a solution to efficiently rebook passengers on alternate airlines directly at the terminal. This system needed to be fast, user-friendly, and aligned with Spirit’s branding, ensuring a seamless experience during unexpected flight cancellations due to weather, mechanical issues, or other factors. https://spiritirop.its.com/

Role

Lead UI/UX Designer

Duration

2016

Tools

Adobe Creative Suite

prototype example gif

Problem

Spirit Airlines faced challenges when flights were canceled or delayed due to unforeseen circumstances like weather or mechanical issues. Passengers were often left stranded at the airport, leading to frustration and dissatisfaction. The existing process for rebooking passengers was cumbersome and time-consuming, making it difficult for staff to manage the situation efficiently. Spirit needed a way to quickly and easily rebook passengers on alternate airlines at the terminal, minimizing disruptions and improving the overall customer experience.

Prototype to Advanced Layout

Spirit Airlines Lofi Sketch
Spirit airlines final homepage design Final
Checkout on Spirit IROP view

Solution

To address this challenge, Spirit Airlines developed a desktop interface designed specifically for rebooking passengers at the terminal.

The interface was crafted with ease of use in mind, featuring simple screens that were intuitive and aligned with Spirit’s branding.

This solution allowed staff to quickly and efficiently rebook passengers on alternate airlines, reducing the time spent dealing with cancellations and minimizing the impact on travelers.

By integrating this user-friendly system, Spirit Airlines was able to enhance their operational efficiency and significantly improve the passenger experience during flight disruptions.

Successes

Use Rate

Satisfaction Rate

Use Rate

Agent Assistance Request